West Court/Care Home

Visits

Effective July 19, 2021 visitor restrictions have been eased by the Ministry of Health.  As a protective measure to reduce the risk for the introduction and spread of COVID-19, it is strongly recommended that visitors are fully immunized against COVID-19 (i.e. two doses with the second dose received a minimum of two weeks prior). Visitors will be asked to provide proof of vaccination prior to entering the site.

Visits are currently restricted to:

Essential visit – is linked with an essential need that could not be met in the absence of the essential visit. g. visits for compassionate care for a resident who is experiencing a critical illness or who is dying, or visits that are  paramount to the resident’s physical care and mental well-being. If you are considering an essential visit that meets provincial guidelines please contact Nadine Brown DOC:  604-943-0155 ext 226 or nbrown@kinvillage.org  Monday to Friday. After hours contact the Nurse in Charge: 604-943-0155 ext 242.

Social visit – is an opportunity to spend time with loved ones and to support the emotional well-being of the resident.

  • Visitors are no longer required to schedule a visit in advance
  • The limit on the number of visitors each resident can have has been removed.
  • Visits will continue to occur in the resident’s suite or outdoors.
  • Social visits will be postponed if there is an active COVID-19 outbreak

Outdoor outings/visits may occur with family and friends.  Outings must be in compliance with current Public Health orders/guidance on outdoor gatherings for the public (www.gov.bc.ca).

Essential and Social Visitors:

  • are asked to perform a self-screen for any signs of illness before coming to KinVillage.
  • will continue to sign in for contact-tracing purposes, and be screened by a staff member prior to entry. Visitors with signs/symptoms of illness will be asked to visit another time.
  • will need to show proof of immunization status. Proof may be in the form of:
    • Immunization card showing 1st and 2nd dose vaccines.
    • Health Gateway – Found at www2.gov.bc.ca.
  • are required to wear a medical mask (provided by KinVillage) while moving through the building and in common areas:
  • Visitors who are fully immunized may remove their mask once in direct contact with the resident they are visiting, in the resident’s room or when outdoors.
  • Visitors who are not fully immunized or who are unable to provide proof of full immunization are required to wear a medical mask throughout their visit.
  • Physical contact – including hugging and holding hands – between visitors and resident may occur.
  • Visitors are asked to comply with safety measures, maintain safe physical distance with other residents and staff and to refrain from circulating/walking around the building including the common areas where residents may be gathering in small groups, and leaving immediately after the visit.

Questions and Concerns – Visitor Review and Appeal Process

Your request for an essential visit will be carefully reviewed following provincial guidelines.

If your visit request is denied you will be given written reasons within 24 hours and notified of the option and procedure to request a review of the decision. You may request a review by contacting the site administrator – Monday to Friday 8 am to 5 pm, Donna Ellis, CEO dellis@kinvillage.org or 604-943-0155 ext 223.  After hours please contact the Nurse in Charge 604-943-0155 ext 242 who will assist in contacting the administrator on call.

If after review by the site administrator, your request is still denied, you may request a formal review through Fraser Health’s Patient Care Quality Office (PCQO) at 1-877-880-8823 or by email at pcqoffice@fraserhealth.ca.

 For more information and answers to your questions on visits please see:

We recommend visitors complete the Family Caregivers of BC and SafeCare BC COVID-19: Social Visitation Essentials Course.  It is a self-paced, on-line course intended for those who are visiting in person. To learn more on how to be well prepared for visits during COVID-19 pandemic please visit: Family Caregivers BC

Other Items

Recreational activities continue and have been modified to support physical distancing.  When residents are going out, please keep in mind that settings outside of West Court may not have as rigorous infection prevention and control practices and the risk of transmission for COVID-19 and other illnesses may be higher.  Residents should protect themselves by staying away from people who are ill, maintaining safe physical distance, wearing a non-medical mask when in enclosed spaces and unable to maintain safe physical distance, washing hands or using hand sanitizer frequently, avoiding touching your face, coughing/sneezing into your sleeve and staying home if feeling unwell or if your family member /friend has symptoms.   Group bus outings into the community is currently being reviewed.

Communication

  • If you are the primary contact for a resident and have not already provided us with your e-mail address, please call 604- 943-0155 ext. 221 to be added to our contact distribution list. In the event of a COVID-19 outbreak at our Care Home, KinVillage will provide a regular information release via e-mail.
  • For resident information including regular inquiries about resident care, please continue to contact nursing staff. If there is a change in a resident’s health status, the primary contact will be notified by the nurse, as per our normal procedure.
  • For general issues or concerns, please continue to contact Nadine Brown, Director of Care at 604-943-0155 ext 226 or nbrown@kinvillage.org.