KinVillage recognizes the importance for residents to connect with loved ones while balancing the aim of protecting vulnerable older adults living in assisted living from COVID-19 and lessening the impacts associated with being apart from family and friends. Opportunities for visits to occur that are safe and in compliance with BC Center for Disease Control Visitor Guidelines and Fraser Health directions are provided in a variety of ways.
Visits restricted to:
- Essential visit -– are linked with an essential need that could not be met in the absence of the essential visit. g. visits for compassionate care for a resident who is experiencing a critical illness or who is dying, or visits that are paramount to the resident’s physical care and mental well-being. Visits are pre-approved and occur by appointment.
- Social visit – is an opportunity to spend time with loved ones and to support the emotional well-being of the resident. Social visits can occur as an indoor or an outdoor visit and must be booked in advance. To schedule a visit, visitors may contact firstname.lastname@example.org or 604-943-0155 ext 412, Monday to Sunday, 11am to 6pm. As of April 1, 2021 bookings for indoor visits can be made for a maximum of two adult visitors (+ 1 child) at one time. Indoor visits may occur in the resident’s room, or the private dining room.
- Outdoor outings/visits may occur with family and friends. Outings must be in compliance with current Public Health orders/guidance on outdoor gatherings for the public (www.gov.bc.ca) including wearing a mask, performing frequent hand hygiene, maintaining physical distance and avoiding large group gatherings.
Essential and Social Visitors are asked to perform a self-screen for any signs of illness before coming to KinVillage and once at KinVillage will be screened by a staff member.
- Visitors will be provided with a medical procedure mask and are required to wear the mask at all times while visiting, will be asked to perform hand hygiene before and after visiting and to practice cough etiquette.
- Physical contact – including hugging and holding hands – between visitors and resident may occur.
- Visitors are asked to comply with safety measures, maintain safe physical distance with other residents and staff and to refrain from circulating/walking around the building including the laundry rooms and common areas where residents may be gathering in small groups, and leaving immediately after the visit.
- KinVillage will regularly assess the visitor program to ensure residents have an opportunity for regular visits with family and friends and to ensure everyone’s safety.
Questions and Concerns – Visitor Review and Appeal Process
- If you are considering an essential visit that meets provincial guidelines, please contact Carol Howard Director of Housing: 604-943-0155 ext 401 or email@example.com. After hours please contact the nurse at ext 412.
- Your request will be carefully reviewed.
- If your visit request is denied you will be given written reasons within 24 hours and notified of the option and procedure to request a review of the decision. You may request a review by contacting Donna Ellis, CEO firstname.lastname@example.org. After hours please contact 604-943-0155 ext 412 and someone will assist in contacting the administrator on call.
- If after review by the site administrator, your request is still denied, you may request a formal review through Fraser Health’s Patient Care Quality Office (PCQO) at 1-877-880-8823 or by email at email@example.com.
For more information and answers to your questions on visits please see:
- Ministry of Health-BCCDC Visitor Guidance: BCCDC Visitor Guidelines
- Ministry of Health -BCCDC Visitor Policy: BCCDC Visitor Policy
- Fraser Health: Fraser Health
- Alzheimer Society of BC: Alzheimer Society of BC
We recommend visitors complete the Family Caregivers of BC and SafeCare BC COVID-19: Social Visitation Essentials Course. It is a self-paced, on-line course intended for those who are visiting in person. To learn more on how to be well prepared for visits during COVID-19 pandemic please visit: Social Visitation Essentials Course
- If you are experiencing a cough, fever, shortness of breath, other respiratory symptoms, GI symptoms or believe you have been exposed to COVID-19, please do not drop off items until fully recovered.
- Weekly deliveries for Assisted Living Residents of essential items only (e.g. breakfast and personal care items) are accepted.
- Use plastic grocery-type bags that are easy for staff to sanitize No cloth/canvas type bags.
- Write suite number on plastic bags
- To maintain physical distancing, leave bags on shelf outside entrance and staff will bring inside, sanitize and deliver items to individual suites.
- Potted plants and flowers are allowed ONLY FOR SPECIAL OCCASIONS. Staff will disinfect the exterior surface (plastic wrapping, or container).
- Assisted Living residents are able to participate in social and external activities that are aligned with current public health guidance (www.gov.bc.ca). When going out, residents should protect themselves by avoiding large gatherings, staying away from people who are ill, maintaining safe physical distance and wearing a non-medical mask when in enclosed spaces and unable to maintain safe physical distance, washing hands or using hand sanitizer frequently, avoiding touching your face, coughing/sneezing into your sleeve and staying home if feeling unwell or if your family member/friend has symptoms.
- Recreational activities continue and have been modified to support physical distancing. The focus is now on offering more and shorter programs for small to medium sized groups and ensuring all residents continue to have opportunities to participate. Group bus outings into the community have been cancelled as have all outside entertainers and presenters.
- As of April 1, 2021 the 14 day isolation requirement has been removed for new residents, for residents returning from acute care and residents going on outings.
- If you are the primary contact for a resident and have not already provided us with your e-mail address, please email firstname.lastname@example.org to be added to our contact distribution list. In the event of a COVID-19 outbreak in South Court, KinVillage will provide a regular information release via e-mail.
- For clinical concerns, please continue to contact the Assisted Living Nurse at 604-943-4805 ext 412. If there is a change in a resident’s health status, the primary contact will be notified by the nurse, as per our normal procedure.
- For general issues or concerns, please continue to contact Carol Howard, Director of Housing at 604-943-4805 ext 401 or email@example.com.